Sisi Cape Cacao
- Regular price
- 380,00 €
- Sale price
- 380,00 €
- Regular price
-
Long cape crafted from silk velvet, with a mandarin collar and front Chinese-knot button fastening. Its enveloping silhouette, with a deep texture and heavy drape, enhances the richness of the fabric and creates a play of light and shadow. A special piece, with a sculptural and timeless character.
SHIPPING
Shipping areas
We ship to mainland Spain (including the Community of Madrid), the Balearic Islands, and Portugal.
At the moment, we do not ship to the Canary Islands, Ceuta, Melilla, or any other countries. If you live outside these areas and would like a piece, write to us at info@bycatelier.com and we will discuss it with you.
Courier
We ship with MRW. You will receive a confirmation email with the tracking number as soon as your order leaves our workshop.
Delivery times
- Preparation: 1 to 2 business days from order confirmation.
- Delivery: 1 to 2 business days from when MRW collects the order, both in mainland Spain and Portugal.
- Delivery to the Balearic Islands: 3 to 5 business days from when MRW collects the order.
Orders placed on weekends or holidays are processed on the next business day.
During periods of high demand (Black Friday, Christmas, sales), delivery may take slightly longer, up to 7 business days.
If you are not home on the first delivery attempt, the second may be made to the office or the nearest MRW point, where you can collect your order.
Shipping cost
| Destination | Up to 5 kg | From 5 to 10 kg |
|---|---|---|
| Mainland Spain (including the Community of Madrid) | €5.95 | €7.95 |
| Portugal | €5.95 | €7.95 |
| Balearic Islands | €17.95 | €17.95 |
Shipping costs include VAT. Most orders (one or two garments with their packaging) fall into the first bracket.
Free shipping on orders over €400 to mainland Spain, the Balearic Islands, and Portugal.
EXCHANGES AND RETURNS
Right of withdrawal
You have 15 calendar days from the delivery date of your order to request a return or exchange, without having to justify the reason. This period voluntarily extends the legal minimum of 14 days established by consumer protection regulations.
Conditions for a return to be accepted
- The garment must be unworn, unwashed, and in perfect condition.
- It must retain all its original labels.
- It must be returned in its original packaging, or in an equivalent one that protects it properly.
- You can try it on with the same peace of mind you would have in a showroom, but avoiding any use beyond that check.
How to request a return or exchange
Write to us at info@bycatelier.com indicating your order number and the reason for the return or the desired exchange (another color or another item). We will send you an MRW return label and explain how to drop off the package at an MRW agency or point, or how to schedule its collection.
Who pays for the return shipping?
The return is made with the MRW label we provide. Its cost is €5.95 (in the Balearic Islands we will indicate the amount when requesting the return), which we deduct from the refund amount. If the return is due to a manufacturing defect or our error in the order, Bycatelier assumes the full cost and nothing is deducted.
Please do not send the return on your own or with cash on delivery: they would be rejected.
Exchanges
We work with one size (OS), so exchanges are limited to another color or another item. They are managed as the return of the original piece plus a new order, subject to availability: since they are limited productions, some pieces may sell out.
Condition of the garment and refund
Since we work with limited production, every piece that cannot be resold as new has a real impact. Therefore, if the returned garment shows signs of use, handling, or deterioration that prevent its sale as a new item, we may apply a reduction of the amount to be refunded —which can be up to 100% of the value of the garment— or reject the return and make the item available to you again.
Items bought on sale or promotion
The refund is calculated on the price actually paid at the time of purchase, not on the original price of the garment.
Defective products or incorrect orders
If you receive a defective garment or one different from the one requested, write to us within a maximum of 48 hours from receipt. In these cases, Bycatelier assumes the solution and all associated costs.
Refunds
Once the returned garment has been received and verified, we process the refund within a period of up to 14 days using the same payment method used for the purchase. The original shipping costs are not refundable, except in case of a defect or our error. The cost of the return label is deducted from the amount, except in those same cases.
Legal right of withdrawal
Regardless of this commercial policy, the consumer regulations applicable in Spain and the EU recognize your right to withdraw from your purchase within a minimum period of 14 calendar days from receipt of the order, without the need for justification.